Service - GKG - Automatic solder paste printing machine | High speed dispensing machine | High speed solidification machine

After-sales Service

Perfect customer feedback system

Efficient and quick response service team

1. The after-sales service department is equipped with a special service car to pick up and pick up the after-sales personnel to maximize the speed of arrival.
2. The company's after-sales staff is on standby 24 hours a day, regardless of Saturday, Sunday and holidays.

Sound after-sales equipment field technical debugging guidance program

1. After the equipment arrives at your company, our company will arrange engineering and technical personnel to install and adjust.
2. Our company arranges after-sales technical staff to stay in the customer's company for one week, responsible for training and technical guidance (can be extended according to customer's appropriate requirements).
3. Our after-sales technical personnel are responsible for comprehensive training, and your company's operation and technical personnel provide wholehearted service to the installation and operation of our company's equipment without reservation.
4. If the customer company has the requirements, our company can help the customer company to carry out the GKG automatic visual printing machine operation debugging exam for its technical personnel, and grant the "GKG operation qualification Certificate" to those who pass the exam.

After sales customer follow-up and service file management

1. Our sales or after-sales personnel in the market will call customers once a week to understand the operation and usage of the machines.
2. Regardless of new or old customers, our company will arrange after-sales personnel or marketing sales personnel to inspect the machines at the factory once a month, in order to promptly detect and solve problems that arise during machine operation and personnel operation.
3. Establish a complete customer after-sales service file, recording the detailed content of each follow-up visit for the reference and research of the engineering department.
4. If customers need, service files can be backed up for customers' reference.

After-sales service system and customer complaint handling

1. The after-sales personnel shall obey the unified command and arrangement during the service of the customer company.
2. After-sales personnel must comply with all aspects of the customer company's management system and various rules and regulations.
3. The after-sales personnel should fill in the after-sales report during the stay in the factory, and ask the relevant technical personnel of the customer to sign and confirm and return to our company.
4. If customers find that our after-sales service personnel behave inappropriately or provide inadequate service during the service process, please call our company at any time to file a complaint. After investigation and verification, the relevant personnel will be fined for the first complaint. If the same personnel are complained about again, they will be dismissed by the company.
5. According to the actual situation of the complaint, the customer can decide whether the complained after-sales personnel should continue to stay in the factory and propose to replace other after-sales personnel.

Service Support - Dongguan KaiGE Precision Machinery Co., LTD